service &SUPPORT
Service Bureau and Reconciliation Support
When there is just not enough time
Our Service Bureau support gives you the ability to move as much of your labor- intensive and time critical daily processing to our staff as you need to. National Financial Services, Inc., with our Resource Partners and friendly staff, can provide a full range of Service Bureau, Customer Service, and Reconciliation support. NFS provides access through the internet and phone lines and has the capacity to meet all your future communication requirements and customer service needs - from polling of issuing equipment, to customer and equipment support.
Our bank processors are Check 21 compliant and are the backup for our MICR line delivery and imaging services which ensures your items are secure, paid with a minimum of errors, and retrieval or copies of paid items fast and easy.
The following services are currently offered:
- Download/poll issuing equipment
- Merge paid item file
- Research exceptions
- Ensure proper debits and credits are received
- Balance monthly transactions
- Reconcile bank accounts
- IVR for third party verification of money orders
- Respond to customer service requests via toll free numbers
- Escheat and other regulatory reports
- Monthly management reports
- Sweep accounts
- ACH support and origination through bank
- Forms and supplies management
Our services can be custom tailored to your specific needs!
